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The chat app built for
  efficient teamwork

Collaborate and manage customer interactions across teams on WhatsApp and Instagram.

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WapCRM Dashboard

Helping teams of all sizes fix messy communication

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Keep your team on the same page.
Smoothly.

A smarter way to collaborate on customer support.

WapCRM brings WhatsApp and Instagram together in one feed, making teams more productive

Learn more about channels

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WapCRM tool

Unlock the power of
Intent-AI* ✨

Boost productivity with Intent-AI*: your all-in-one assistant for chats, replies, and more. Try it with WapCRM.

Learn more about Intent-AI✨

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Experience seamless flow in your chats

All the flexibility your team needs to work their way. Chat, manage messages, and streamline customer interactions—all in one place with WapCRM.

Learn more about customer routing options

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wapcrm routing options
wapcrm chat transfer

Break down barriers for seamless team communication.

Effortlessly connect and communicate with your clients across platforms, ensuring every interaction flows smoothly and efficiently

Learn more about transferring chats

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Winning teams are made with WapCRM

Level up your team’s efficiency

✔ Streamlined productivity

✔ Unmatched support

✔ No Message Overlooked

Level up support quality

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Own your conversations

Manage, search, and analyze customer messages—all securely within WapCRM

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Put AI to work for you

Craft smarter replies and messages. Save time with Intent-AI *

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Reduce Apps and Costs

One platform for all your communication needs—one provider, one simple invoice

Level up customer communication
with WapCRM

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Channels & Groups

Organized channels for teams to manage customer interactions and focus on key topics

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Unified Inbox

Manage messages as a team, respond faster, and boost customer satisfaction on WhatsApp and Instagram

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Roles and permissions to control access

Assign permissions to team members, ensuring they access only what they need to manage 

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Advanced Reporting & Insights

Track team performance and customer engagement with detailed reports, helping optimize support strategies and improve satisfaction.

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Multi-User Access

Allow multiple team members to manage and respond to messages from one WhatsApp or Instagram line, ensuring efficient collaboration.

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Centralized Customer History

Access a complete history of customer interactions in one place, providing context for every response and improving continuity.

Get a professional customer support line

Set up a professional customer support line that enables your team to manage client inquiries efficiently and provide top-notch service.

Learn more about Whatsapp Integration

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wapcrm whatsapp chats
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