Set your communication up for success.
Comprehensive Feature Overview
WapCRM is a unified communication platform designed to revolutionize the way businesses handle customer support and team collaboration. With a focus on simplicity, efficiency, and actionable insights, WapCRM empowers teams to manage WhatsApp, Instagram, and Telegram interactions seamlessly. Here's an in-depth look at its supported features and the transformational benefits they bring to businesses.
Call Center Features
Customizable Chat Button
Tailor the chat button to align with your brand's aesthetics, ensuring a professional and cohesive user experience.
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Transfer Chats Between Users
Reassign conversations with ease, ensuring customers connect with the right team member for faster resolutions.
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Chat Labels
Categorize chats using labels and leverage these for detailed reports, improving organization and analytics.
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Shared Inbox
Simplify team collaboration with a unified inbox for patient and department messages. Assign tasks, track progress, and ensure no communication falls through the cracks.
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Pre-Written Responses
Save time and maintain consistency with pre-approved replies, available with channel-specific permissions.
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Send Media Files
Enhance interactions by sharing images, files, and videos directly within the chat.
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Record and Send Voice Messages
Simplify explanations and build rapport by recording and sending voice messages.
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Reporting and Analytics
Phone Call Integration
Make calls directly through WapCRM and log call results, sub-results, and notes for thorough tracking.
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Queue Support
Manage high call volumes efficiently by organizing incoming calls into queues.
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Missed Calls Reporting
Capture missed calls and enable timely follow-ups to ensure no opportunities are lost.
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Break Types
Track agent availability and breaks to improve scheduling and productivity.
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Call Recordings
Record and review calls for training, quality assurance, or future reference.
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Team Collaboration
Customizable Reports
Generate reports tailored to specific channels, labels, or team performance metrics.
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Search and Filtering
Quickly locate conversations using advanced search capabilities, filtering by time, user, labels, or channels.
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Call and Chat Reporting
Gain insights into communication trends and performance with detailed reports on calls and chats.
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Data Security
User-Based Permissions
Generate reports tailored to specific channels, labels, or team performance metrics.
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Collaboration Tools
Enable file sharing* and team discussions* to resolve customer issues faster.
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Assign Messages to Team Members
Automatically route incoming messages to the most suitable team member using pre-defined rules.
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Integrations and APIs
Phone Number and Email Masking
Protect customer information by masking sensitive data to prevent unauthorized access or export.
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GDPR Compliance
Ensure your business adheres to global data protection regulations.
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Encryption and Secure Protocols
Safeguard customer and business data with advanced encryption techniques.
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User Experience Features
Shopify Integration
Manage e-commerce operations seamlessly through integrated workflows.
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Zoho CRM Integration
Synchronize with Zoho CRM to streamline operations and data management.
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API Support
Develop custom integrations tailored to your unique business needs.
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Messaging Features
Additional Features
Dark Mode
Reduce eye strain and improve focus with a sleek dark interface.
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Mobile App for Android and IOS*
Stay connected and manage customer interactions on the go.
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QR Code Scanning
Simplify customer engagement through QR-based Whatsapp integrations.
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Emoji Support
Add a touch of personality to your responses with emoji compatibility.
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Mark Chats as Open or Closed
Track the progress of conversations effortlessly by marking them as open or closed.
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Automatic Routing
Optimize routing by directing incoming messages to specific team members.
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Real-Time Data Analysis
Access up-to-date analytics to make informed business decisions quickly.
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Mobile Notifications and Alerts
Stay informed with real-time notifications for new messages, calls, or updates.
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Multi-Channel Reporting
Consolidate insights from WhatsApp, Instagram, and all other channels into a single comprehensive report.
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Multi-Channel Reporting
Consolidate insights from WhatsApp, Instagram, and all other channels into a single comprehensive report.
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Multi-Channel Reporting
Consolidate insights from WhatsApp, Instagram, and all other channels into a single comprehensive report.
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Sentiment Analysis with Intent AI* ✨
Analyze customer emotions in real-time to improve engagement strategies.
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Sentiment Analysis with Intent AI* ✨
Analyze customer emotions in real-time to improve engagement strategies.
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Custom Field Support
Capture additional data points tailored to your specific business needs.
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Follow-Up Reminders
Set reminders for follow-ups, ensuring timely and consistent communication with clients.
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Agent Status Visibility
Check the real-time availability of agents to allocate tasks efficiently.
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User Activity Logs
Monitor and review team activities to ensure accountability and transparency.
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