A

API (Application Programming Interface): A way for two different software programs to talk to each other and share data. Think of it as a bridge connecting apps.

B

Break Types (Call Center): Categories for breaks taken by call center agents, such as "lunch" or "meeting," to track their time.

C

Call Results: Notes or outcomes recorded after a phone call, like "sale made" or "follow-up needed."
Channel: A way customers can contact you, like WhatsApp or Instagram.
Closed Chat: A conversation marked as done because the customer’s question was answered.
Customizable Chat Button: A button you can design to match your website and encourage customers to message you.

D

Dashboard: A simple screen showing all your customer interactions and team activities in one place.
Dark Mode: A setting that changes the screen to a darker color to reduce eye strain.

E

Emoji Support: The ability to send and receive emojis in chats, like 😊 or 👍.

F

Filtering: A tool to find specific conversations based on labels, time, or users.

I

Intent AI✨: A smart tool that analyzes messages to help understand what the customer wants, like asking for help or buying something.
Integration: Connecting WapCRM with other tools you use, like Shopify or Zoho.

L

Labels: Tags you can add to chats, like "urgent" or "sales," to organize conversations.

M

Missed Calls (Call Center): Calls that weren’t answered by your team, tracked so you can follow up.
Mobile App: A version of WapCRM you can use on your phone.

O

Open Chat: A conversation that is still active and needs attention.

P

Pre-written Messages: Ready-made replies for common questions, like "Thank you for reaching out!"

Q

Queue Support: A system that organizes incoming calls or messages in order, so customers are helped one at a time.

R

Reporting: Tools that show how your team is doing, like response times or how many messages were sent.

S

Search Feature: A way to look for specific words or phrases in your chats.
Social Media Analytics: Tools to see how customers interact with your social media accounts.

T

Team Collaboration: Features that let your team work together on chats, like transferring messages to the right person.

U

User Permissions: Controls that decide who can do what, like sending messages or viewing reports.

V

Voice Messages: Record and send spoken messages or listen to ones customers send you.

W

Workflow: A step-by-step process your team follows to handle customer requests smoothly.